Refunds and cancellations

Open the Plantio app and go to Settings → Billing → Manage subscription. You will be redirected to the Stripe Customer Portal where you can cancel at any time.

Cancellation takes effect at the end of your current billing period. You keep full access to the paid features until then, and no further charges are made.

Plantio does not issue refunds for the current or past billing periods. Because you retain full access until the end of the period you have already paid for, cancelling simply stops the next renewal.

Exception — software defects: If a verified software bug on our side actively prevented you from using the paid features for a substantial part of your current billing period and we cannot resolve it within a reasonable timeframe, we will refund the affected portion of that period on a pro-rated basis.

Send an email to support@plantio.ch with the subject "Refund — software issue", the affected time window, a short description of the problem, and (if possible) a screenshot or reproduction steps. We reply within five business days.

If approved, refunds are issued to the original payment method via Stripe. Depending on your bank, the refund may take three to ten business days to appear.

The Free plan has no charges and therefore no refunds. You can delete your account and its data at any time from Settings → Account.